ShopSmart’s Commitment to You: If you are not satisfied with our handbags we will accept the return, no questions asked.
In order to facilitate the return the following conditions must be met:
1) the product must be in its original condition, intact aesthetically and functionally
2) the product must be complete in its original packaging
3) the product must have been purchased within the last 30 days
4) acceptance that the return shipping charges are the responsibility of the purchaser
If all conditions above are met email ItalianHandbags a request to receive your RMA # (Return Merchandise Authorization #).
Once the RMA # is received, add it on the form accompanying the return, then return the product.
Specify if refund or exchange is required.
Once ShopSmart will receive your return we will verify the condition of the merchandise.
-Return-Refund – we will refund the product’s value only, excluding shipping charges
- Return-Exchange – we will replace the product and ship the exchange to you free of charge
In the event that the handbag to be exchanged is no longer available ShopSmart will fully refund your purchase.
In the event the handbag to be exchanged will be available in the near future and you are willing to wait, ItalianHandbags will send the replacement handbag as soon as available.
In the event the handbag has been discontinued ShopSmart will replace it with a product of equal or greater value.
ShopSmart encourages you to always communicate with us when making a purchase so we can assist in identifying the best choice for you.
ShopSmart’s Competitive Edge: We Do Believe in Our Handbags!
This belief enables us to guarantee that our handbags will be free of manufacturing defects.
Additionally, we inspect 100% every handbag that leaves our premises.
ShopSmart Offer to You: 2-Year Warranty
In case your handbag has a functional problem ShopSmart will repair or replace it for you with a product of equal or greater value, free of charge, during the applicable warranty period. This warranty applies to any part that proves defective in material and/or workmanship under normal conditions of use. ShopSmart cannot be held liable for any damage to the handbag resulting from reasonable wear and tear, misuse, abuse, neglect or improper use.
An original proof of purchase will be required.
You will return the product and ShopSmart will repair or exchange it free of charge and ship it back to you free of charge.